‘Deliveries’ will set up calendar appointments for arrivals, and works on Mac and Apple Watch. 17Track lets you paste in big lists of tracking numbers in case they’re registered to someone else’s email. Rakuten’s Slice can pull orders from your email and also grabs you refunds if an item goes on sale after you buy it. The biggest challenge for Route is overcoming the thick, thick crowd of competitors in the market. John Mayfield from Peak Venture Capital says, “Their phenomenal growth of acquiring over 600 clients in the first three months makes them one of the fastest growing companies we have ever seen.” The brown box wars Route now works with 1,600 merchants and 600 carriers and has overseen shipments to 1.3 million customers in 187 countries. Walker claims that merchants that offer Route+ (which is free for them) “have seen an increase in conversion, decreased spend on customer support teams and an improved post-purchase customer experience due to Route’s ability to quickly handle customer claims.” Merchants can also opt to pay themselves for Route+ on every order. Customers get the option to add it from partnered merchants, file claims for lost / damaged / stolen packages in one tap and get reimbursement from respected Lloyd’s of London. The Route+ insurance program that lets customers pay for peace of mind is launching today too. There’s no need to copy and paste tracking numbers across multiple websites. Route lays out all the orders on a map with immediate access to their latest status changes, like when shipping info is received, an item goes out for last-mile delivery or there’s a problem. can be automatically ingested by authorizing the Route Bot Gmail extension that scans for shipping updates. Purchases from partnered merchants instantly show up in the app and its website via API, but all your other buys from Amazon etc. The Route iOS app for visually tracking orders officially launches today. “He mentioned he was having a lot of issues with these items breaking in transit and wished he had a solution for it.” Now there is one. Talking to a furniture shop owner, he heard about their troubles of shipping vintage trunks. “The big lightbulb moment happened when I was traveling in Italy a few years back,” Walker recalls. The communications gap between customers and merchants always plagued his businesses. Walker asks, “How could I NOT build this company?” The 25-year e-commerce entrepreneur got his start selling video games online in 1994, and has founded seven companies since. Route wants to bring that reassuring experience to all of e-commerce. Route co-founder and CEO Evan Walker tells me consumers “no longer accept the unsatisfying status quo of not knowing exactly where their order is.” Pizza tracker but for everythingĭomino’s saw sales skyrocket thanks to its highly visual pizza tracker app that shows live updates as your pie goes in the oven, hits the road and reaches your door. The cash will help Route keep up with demand and add new features to its app. Now Route is announcing it has raised $12 million in total through a quiet $500,00 January pre-seed round from Peak Venture Capital and a new seed round with the rest from Album VC and strategic partner in direct-to-consumer brands, Pattern. By helping merchants handle post-purchase satisfaction while charging consumers for insurance, this year Route has grown to $8.85 million in revenue run rate and from 5 to 100 employees. Meet Route, emerging from stealth today to become the Find My Friends for packages. Plus, you can buy insurance for just 1% of an item’s cost. And if you’re buying something pricey or important, a lack of shipping insurance can leave you anxious and constantly checking your porch.īut a fresh startup has found unprecedented growth by letting you monitor all your e-commerce orders in one app thanks to a Gmail extension. Between Amazon, FedEx, UPS and indie merchants, it’s easy to lose track of when your online purchases will be delivered.
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